Salon Policies
Please review our policies before booking your appointment.
Deposit Policy
- A 30% deposit is required to reserve your appointment and is applied to your final balance.
- The remaining balance is due as soon as your hair is finished, before you leave the salon.
- Cancellations made at least 24 hours before your appointment may receive a refund or credit.
- For cancellations made without 24 hours' notice, 20% of the deposit is non-refundable; the remaining 80% can be refunded or credited.
No-Show / Late Cancellation Policy
- Cancel at least 24 hours before your appointment to receive a refund or credit on your deposit.
- Cancel with less than 24 hours' notice and 20% of your deposit is non-refundable; the remainder can be refunded or credited.
- Failing to show up for your appointment forfeits the full deposit.
Late Arrival Policy
- Please arrive on time for your scheduled appointment.
- Late arrivals over 15 minutes may result in appointment cancellation.
- Cancelled appointments due to late arrival forfeit the deposit.
Hair Preparation
- Hair must be clean, detangled, and dry (unless otherwise instructed).
- Failure to prepare hair may result in additional charges or rescheduling.
- Please communicate any hair concerns or conditions before your appointment.
Guest Policy
- No extra guests are permitted during your appointment.
- Children must remain supervised and are not permitted in the styling area.
- This ensures a peaceful, luxury experience for all clients.
Payment Methods
- We accept all major credit and debit cards.
- Cash is also accepted for the remaining balance.
- Deposits are processed electronically at the time of booking.
Sanitation & Safety
- All tools and equipment are sanitized between each client.
- We follow all state health and safety regulations.
- All stylists are licensed professionals in the state of North Carolina.